How to get the Customer Service Excellence Standard

In August 2015 the Fish Health Inspectorate (FHI) achieved the prestigious Customer Service Excellence (CSE) Standard, and I want to show you how we did it.
In August 2015 the Fish Health Inspectorate (FHI) achieved the prestigious Customer Service Excellence (CSE) Standard, and I want to show you how we did it.
Below is the background to the molluscan diseases that the Cefas Fish Health Inspectorate (FHI) regulated in 2014.
Dr Joanna Murray from Cefas explains why she needs to know what species people are keeping in their fish tanks.
Oceans cover almost three-quarters of the Earth’s surface, and hold over 90% of the planet’s water.